Privacy Policy – WhatsApp Appointment Service

Sagol Dental Clinic · Last updated: July 21, 2026

1. Service operator

The service is operated for Sagol Dental Clinic to schedule and manage appointments through WhatsApp and the Clinic’s DNET system.

2. Information processed

• Telephone number and WhatsApp account information;
• First and last name;
• Israeli identification number for patient identification;
• Date of birth for identity verification and eligibility checks;
• Appointment details, confirmation, cancellation, and rescheduling status;
• Message content required for the appointment workflow;
• Technical and security records such as message identifiers, delivery status, timestamps, and audit events.

3. Purposes

• Identifying and verifying patients;
• Creating a new patient record where permitted and requested;
• Checking appointment eligibility;
• Finding availability and booking or managing appointments;
• Sending reminders and processing confirmations, cancellations, or eligible rescheduling requests;
• Security, abuse prevention, troubleshooting, and audit;
• Compliance with professional and legal obligations.

4. Sharing

• Meta / WhatsApp, to transmit messages;
• The Clinic’s DNET system, for patient identification and appointment management;
• Authorized infrastructure, security, and maintenance providers;
• Authorities where disclosure is required or permitted by law.

The Clinic does not sell personal information and does not use bot data for unrelated commercial advertising.

5. Security and minimization

The Clinic applies reasonable safeguards and limits access to authorized persons. The service is designed to mask or redact identity numbers and telephone numbers in diagnostic records where possible.

6. Retention

Information is retained as needed for appointment management, Clinic operations, security, handling requests, and legal or professional obligations. Medical or Clinic records may be subject to mandatory retention.

7. Rights and contact

Requests for access, correction, or deletion are handled subject to identity verification and applicable law.

Clinic telephone: +972-2-5352988
WhatsApp: +972-50-4467525

Data Access, Correction and Deletion Instructions

8. Minors

When an appointment concerns a minor, a parent or legal guardian should use the service and provide only the information needed for scheduling.

9. Updates

This policy may be updated from time to time. The latest revision date appears at the top of the page.